Privacy Policy

Privacy Policy

In the course of using the website PropTory (“Website”) and/or the PropTory Mobile Application (“App”) or availing the services and facilities offered by PropTory Realty Group and all its subsidiaries (“Company”), you may provide us with personal information, including sensitive data.

This Privacy Policy (“Policy”) is an integral part of the Terms of Use available on the Website and App. It is incorporated into the Terms of Use by reference. The terms “You,” “Your,” “User,” and “Subscriber” within this Policy refer to the individual using the Website/App or availing our services unless otherwise defined.

We highly value the trust you place in us and are committed to upholding the highest standards of security for your information. Please read this Privacy Policy carefully to understand our practices regarding the collection, use, and disclosure of your information. This Policy is subject to change, and we encourage you to review it periodically.

By accessing the Website and/or App or using our services, you agree to the terms and conditions of this Policy. If you do not agree, please do not use or access the Website and/or App.

By using the Website/App, you consent to our use and disclosure of your personal and non-personal information in accordance with this Policy, which is incorporated into and subject to the Terms of Use.

Collection of Information

Personal Information

Personal Information includes data that can uniquely identify or contact you. This may include, but is not limited to:

  • Your name
  • Your address
  • Your telephone number
  • Your email address or other contact details
  • Your date of birth
  • Your gender
  • Your financial records
  • Information regarding transactions on the Website/App (including transaction history)
  • Financial information such as bank account details, credit card or debit card numbers, and other payment instrument details
  • Internet Protocol (IP) address
  • Device identification codes used to access the Website/App
  • Any other items of “sensitive personal data or information” as defined under applicable laws
  • Any other information provided during the registration process on the Website/App

 Non-Personal Information

We may also collect non-personal information, which does not by itself identify any individual. This includes:

  • Server logs
  • Information automatically received from cookies
  • IP address
  • Browser type and version
  • Device type

 Surveys and Customer Service Communications

We may collect personal and non-personal information through surveys or when you contact us for customer service. This includes demographic information and feedback on our services.

 Other Information

We may collect information regarding your use of the Website/App, such as:

  • Patterns of usage
  • Pages visited
  • Comments or posts made

Use of Information

Personal Information

We use your personal information to:

  • Provide and improve our services
  • Resolve disputes
  • Troubleshoot problems
  • Ensure safe use of our services
  • Collect payment
  • Measure interest in our services
  • Inform you about offers, products, services, and updates
  • Customize your experience
  • Detect and protect against error, fraud, and other criminal activities
  • Enforce our Terms of Use
  • As described at the time of collection

Non-Personal Information

We may use non-personal information for:

  • Internal research on demographics, interests, and behavior
  • Enhancing and customizing user experience

Cookies and Tracking Technology

We use cookies and similar tracking technologies to:

  • Analyze web traffic
  • Measure promotional effectiveness
  • Provide a safer experience
  • Customize content based on user preferences

Sharing of Information

Third Parties

We do not sell, share, or rent your information to third parties without your consent, except as outlined in this Policy. We may disclose information in good faith when:

  • Required by law
  • Necessary to protect our rights, interests, or property
  • Required to enforce our Terms of Use
  • Addressing concerns raised by third parties

Corporate Entities

We may share your information with our affiliates for purposes such as detecting and preventing identity theft and fraud, providing joint services, and conducting analysis.

Data Security

Security Measures

We implement stringent security measures to protect your information from unauthorized access, misuse, or alteration. This includes the use of secure servers and data encryption where applicable.

Storage

Your information may be stored in electronic or physical form and may be processed in countries outside India. We take commercially reasonable steps to ensure third parties involved in storage or processing maintain adequate security standards.

User Responsibilities

Password Security

Users are responsible for maintaining the confidentiality of their passwords and for any activities conducted under their account. It is advised to use strong passwords and change them regularly.

Third-Party Links

The Website/App may contain links to third-party sites. Your use of these sites is at your own risk, and we are not responsible for the information provided to these sites.

Changes to Privacy Policy

We reserve the right to amend this Policy as needed. Any significant changes will be communicated through the Website or by email. Continued use of the Website/App after changes implies acceptance of the updated Policy.

Contact Information

If you have any grievances or queries regarding this Privacy Policy, you may contact us:

Luxury Real Property Technologies Private Limited
Email: admin@proptory.com

This Privacy Policy was last updated on 1st July 2024.